Office Policies

Cancellation policy :

If you cancel your appointment with at least 24 hours notice you will receive a full refund minus a small booking fee. If you cancel within 24 hours of your appointment you will receive an 80% refund minus a small booking fee.

Late policy:

Our office has a 10 minute late allowance. If you have not arrived within 10 minutes of your appointment time your appointment will be canceled and you will need to reschedule your appointment. Please see cancellation policy above for refund details.

Children in the Studio Policy

Children are welcome to attend ultrasound appointments. For the safety and comfort of all patients and staff, children must remain supervised at all times. Children should be secured in a stroller, seated with another adult, or able to remain seated and watch the exam independently.

If the patient is the only adult present and a child is unable to remain seated, attempts to leave the room, or disrupts the ultrasound examination, the appointment may be stopped and will need to be canceled. This policy is in place to ensure the safety of everyone involved and to maintain the quality of the examination.

Children are not permitted to play with merchandise in the studio. If tags are removed or items are damaged, the patient will be responsible for the cost of those items. We kindly ask that children remain respectful while in the studio and do not stand on seats or tables. If these guidelines cannot be followed, staff may ask the family to leave the studio.

We appreciate your understanding of our policies and can’t wait to see you!